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Radix Technical Support FAQ
  Common Problems and Solutions
  1. Why does Radix run slowly on my 386 or 486 computer and sometimes gets very "choppy"?
  2. I can't find any way to recalibrate my joystick. How do I do that?
  3. My computer locks up or times out during modem games.
  4. Radix fails to connect when using my null-modem cable.
  5. I can't get Radix to work with older versions by modem.
Problems with sound
  1. When I start the game, I hear music for just a short time, but then it cuts off.
  2. I don't hear any sound at all when I play Radix.
  3. When I run the program, it does not recognize my sound card.
  4. I can only hear the sound effects.
  5. I hear music, but it skips like a broken record.
Error messages from Radix
  1. Why do I get "Error: (InitMemory) Not enough memory available."
  2. Why do I get "Error: (Malloc) [###] Failed on allocation of * bytes."
  3. What can I do about "Error: (InitJoy) Joystick Calibration Failure."
  4. What causes "Error: (LoadGame) CRC Failure! Level not compatible!"
  5. During network play I get "NET ERROR: (Fatal) Cannot open IPX socket."
  6. What causes a Malformed Packet, Bad Checksum or Bad Packet Error
  7. What is "Error: (GameInit) Cannot read resource file."

QUESTION: Radix runs slowly on my 386 or 486 computer and sometimes gets very "choppy." What can I do?

ANSWER: Your computer or VGA card isn't as fast as the game would like. You can speed up the game by changing the Detail setting to a lower value and/or decreasing the view size (for full-screen mode) by pressing the PAGE DOWN key. Note that the Cockpit view causes the greatest slowdown, so this view is only recommended on fast (486-66 local bus or Pentium) computers.


QUESTION: I can't find any way to recalibrate my joystick. How do I do that?

ANSWER: The joystick will automatically prompt you to recalibrate if the calibration is off, or if you do something which invalidates the calibration (such as change joysticks from a gamepad to a flight stick). If you must recalibrate though, you can hold the joystick to one side during Radix's startup procedure - this should "invalidate" the current calibration and force you to recalibrate the joystick.


QUESTION: My computer locks up or times out during modem games.

ANSWER: Here are a few possible causes and solutions:

  1. Make sure both players are running under the same operating system. If you experience problems under Windows, reboot into a DOS session.
  2. Make sure that "call waiting" is disabled. If the phone line you are using has call waiting and receives an incoming call while you are playing, you will be disconnected. To disable call waiting, you can type *70 in front of the number you are dialing. (Note that only the "dialing" person can disable call waiting)
  3. Your modem may not be fast enough to keep Radix in sync. Radix requires a 14.4k baud connection or faster.

QUESTION: Radix fails to connect when using my null-modem cable.

ANSWER: Here is a checklist that may help:

  1. Check the setup for null modem to make sure that the com port is set correctly.
  2. Check to make sure that both players are using the same "port speed" in the com port setup; they must be the same!
  3. If the com port is on a non-standard IRQ or base address, make sure those fields in the setup are filled in.
  4. You can also try to connect in a terminal program.
  • If you can communicate with the other player properly, then you may want to try copying the port, speed, IRQ and base address that the term program is using to Radix's SETUP.
  • NOTE: If you receive garbage from the other player, then you are probably connected at two different port speeds.

PROBLEM : I can't get Radix to work with older versions by modem.

SOLUTION : In order to play Radix by modem, both players must have the same version. To download the patch to the 2.0 shareware version click here. To download the registered version 2.0 patch click here.


QUESTION: When I start the game, I hear music for just a short time, but then it cuts off.

ANSWER: You have chosen an incorrect sound card IRQ. Please re-run SETUP.EXE and verify your IRQ setting. You may want to consult that manual that came with your sound card for information on figuring out the correct setting. The most common IRQ settings are 5 and 7.


QUESTION: I don't hear any sound at all when I play Radix.

ANSWER: During your sound card selection, you must have chosen an incorrect IRQ and/or DMA channel. Please re-run the setup program and select the proper settings. You may want to consult your sound card manual for details on figuring out the correct settings.


QUESTION: When I run the program, it does not recognize my sound card.

ANSWER: This problem can be caused by 1 of 3 things:

  1. You may have selected the wrong sound card I/O port address. You must re-run the setup program and verify that you have selected the proper address. You may want to consult your sound card manual for details on figuring out the correct base address. Also, if you are using a Sound Blaster 16 or Sound Blaster compatible card, please ensure that the proper drivers are loaded in your CONFIG.SYS and AUTOEXEC.BAT files.
  2. You have selected the wrong sound card. For instance, you may have selected a Sound Blaster 16 when you have a Gravis Ultrasound.
  3. If you are using a Sound Blaster clone, you must choose only the regular Sound Blaster as your sound card in the setup program. If this problem persists, your Sound Blaster clone may not be 100% register level compatible.

QUESTION: I can only hear the sound effects.

ANSWER: If you are using a Gravis Ultrasound, you must have chosen an improper sound card IRQ. Please, re-run the setup program and verify your IRQ. You may want to consult your sound card manual for information on figuring out the correct settings.

If you are not using a Gravis Ultrasound, you must have your Music Volume turned down too low. Use the in-game option to increase your Music Volume.


QUESTION: I hear music, but it skips like a broken record.

ANSWER: Sometimes this problem occurs on slower systems when running under Windows 95. Try rebooting into an MS-DOS MODE to correct the problem.


Memory Error: (InitMemory) Not enough memory available.

This error occurs when Radix cannot allocate enough memory to run properly. There are 2 memory sizes printed above this error message: high memory available and low memory available. These two must add up to be at least 1,250,000 bytes to run radix properly. This does not mean that you can run Radix with 1.25 Mb of memory; Radix requires 4Mb of RAM, and the values printed are residual memory available for each level. To free up more memory, you can try to create a boot diskette where only those drivers required to run Radix are loaded in. See the section on "Booting Clean."


Memory Error: (Malloc) [###] Failed on allocation of * bytes.

If you encounter an error of this type, it probably means that the high memory available and low memory available is really close to 1.25 Mb and that there is not enough memory available in either the low block or the high block to allocate memory. The solution to this is to free up more memory by creating a boot diskette with only those drivers required to play radix to be loaded.


Error: (InitJoy) Joystick Calibration Failure.

This error is caused by an improper calibration of the joystick. There may be a number of causes. Here is a list of items to check if you encounter this error.

  1. Make sure your joystick is plugged firmly into the game port.
  2. Check the vertical/horizontal fine-tuning adjusters found on many joysticks. These adjusters should be centered. If they are far off to one side, this error will occur.
  3. Make sure you follow the instructions carefully when calibrating the joystick.

Error: (LoadGame) CRC Failure! Level not compatible!

This error occurs when you try to load a game when the level that you have saved under has changed! This could only occur if you modify the resource file or add an external resource file. DO NOT phone for technical assistance if you have modified your resource file or added and external resource file.


NET ERROR: (Fatal) Cannot open IPX socket.

This error is an indication that the default IPX socket is being used by another network program. If this occurs, change the socket value in the setup program.


Malformed Packet, Bad Checksum, Bad Packet Errors

These are network/modem based errors indicating that there was a problem with the connection. If you are using a modem connection, try changing your init string to have error correction on and data compression on.


Error: (GameInit) Cannot read resource file.

This error is usually caused by running radix.exe while outside of the directory containing radix.dat. Change your directory prior to running radix.exe to the Radix game directory. If this problem persists, see the comment below.

If you get an error message starting with "Resource Error:", this usually means that there is a problem with the RADIX.DAT resource file. If you have any of these errors and suspect corruption of RADIX.DAT, try running CHKDSK /f. If any lost clusters or cross-linked entries involved RADIX.DAT, you should re-install the game.


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